But these are just the basic three “Rs” of BPA, something like the reading, writing, and arithmetic abilities in elementary school. They are the basis of what was originally called workflow automation that represents the procedural side of the world.
These days, competitive organizations need much more than the basics. To that end, PegaRULES Process Commander, a thin-client collaborative environment for both business users and IT departments, brings the further benefits and the power of automation with the additional three “Rs” that make the procedures even smarter.
Thus, the fourth “R” stands for research: the ability to dynamically get the data needed to automate work when and as needed, and use the best sources. Retrieving data if and only if it is needed saves resources and money. In addition, the system saves users’ time by only asking relevant questions and making it easy to dynamically insert alternative data sources.
Then comes the “R” for respond: the ability to reduce effort and provide service by ensuring that interactions with people are “smart.” For example, users are able to alter the forms and fields of the hypertext markup language (HTML) screens based on the rules and the situation. In addition, companies are able to notify partners, customers, and other relevant parties effectively and appropriately, and even have them directly participate in the completion of the work over the Web.
Last but not least, the sixth “R” stands for resolve: the ability to drive work through to completion with the power of an inference engine. In other words, it is the ability to fully automate work where possible and guide users if and when user involvement is needed.
These days, competitive organizations need much more than the basics. To that end, PegaRULES Process Commander, a thin-client collaborative environment for both business users and IT departments, brings the further benefits and the power of automation with the additional three “Rs” that make the procedures even smarter.
Thus, the fourth “R” stands for research: the ability to dynamically get the data needed to automate work when and as needed, and use the best sources. Retrieving data if and only if it is needed saves resources and money. In addition, the system saves users’ time by only asking relevant questions and making it easy to dynamically insert alternative data sources.
Then comes the “R” for respond: the ability to reduce effort and provide service by ensuring that interactions with people are “smart.” For example, users are able to alter the forms and fields of the hypertext markup language (HTML) screens based on the rules and the situation. In addition, companies are able to notify partners, customers, and other relevant parties effectively and appropriately, and even have them directly participate in the completion of the work over the Web.
Last but not least, the sixth “R” stands for resolve: the ability to drive work through to completion with the power of an inference engine. In other words, it is the ability to fully automate work where possible and guide users if and when user involvement is needed.
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